This Acceptable Use Policy ("AUP") governs your use of the Missd.AI website, dashboard, and AI receptionist services (the "Services") provided by Valoria Ventures, LLC d/b/a Missd.AI ("Missd.AI"). It is part of, and incorporated into, our Terms of Service. Because the Services use payment and telephony providers (including Stripe and Twilio), your use must also comply with those providers' acceptable use and regulatory requirements.
1. Prohibited activities
You may not use the Services to, or to assist anyone else to:
- Violate any law, regulation, or third-party right, including telemarketing, calling, consumer-protection, privacy, and wiretap/recording-consent laws.
- Make or facilitate unlawful, unsolicited, or automated calls or messages, including calls that violate the TCPA, Do-Not-Call rules, or similar laws.
- Record or transcribe communications without the consent required by law in the relevant jurisdiction.
- Engage in fraud, phishing, spoofing of caller identity, impersonation, or deceptive practices.
- Harass, threaten, defame, or harm others, or transmit unlawful, obscene, or abusive content.
- Use the Services for emergency, life-safety, or other high-risk purposes where failure could lead to death, injury, or serious damage.
- Operate in, or on behalf of, businesses prohibited by our payment or telephony providers (for example, certain regulated, illegal, or high-risk categories).
- Interfere with, disrupt, probe, or attempt to gain unauthorized access to the Services, other accounts, or related systems, or introduce malicious code.
- Resell, sublicense, or provide the Services to third parties except as expressly permitted in writing.
- Exceed or circumvent usage limits, rate limits, or security controls.
2. Telephony and messaging compliance
If you use the Services to place, receive, record, or route calls, you are responsible for all legally required notices and consents, for honoring opt-out and Do-Not-Call requests, and for compliance with carrier and regulatory requirements (including number-use and, where applicable, messaging registration rules). Numbers may not be used for unlawful robocalling or spam.
3. Enforcement
We may investigate suspected violations and may suspend or terminate access, remove content, reclaim numbers, or take other action we consider appropriate, including reporting to authorities where required. We may act immediately where there is risk to the Services, to third parties, or of legal liability.
4. Reporting
To report a violation of this AUP, contact support@missd.ai.